Privacy Policy | Trail Trek africa

INTRODUCTION

At Trail Trek Africa, we understand that privacy is a fundamental right and value the trust you place in us. This Privacy Policy outlines how we collect, use, protect, and, in limited cases, share your personal information when you interact with our website or services.

Please take the time to read this Privacy Policy carefully before using our website or providing any personal information. Trail Trek Africa reserves the right to modify this policy at any time, and any updates will be posted on this page.

WHAT INFORMATION DO WE COLLECT?

1. Personal Data
When you interact with our services, we may collect the following personal information:

Name
Email address
Phone number
Physical address
Identification details (such as a passport or ID copy, where required)

2. Usage Data
We may collect data about how you interact with our website, including:

Your device’s Internet Protocol (IP) address
Browser type and version
Pages visited and time spent on our website
Date and time of access
Unique device identifiers and diagnostic data

If you access our website via a mobile device, we may also collect additional data, such as your device type, operating system, and mobile browser version.

3. Cookies and Similar Technologies
We use cookies to enhance your browsing experience. These small data files help us understand your preferences and ensure the website functions smoothly. You can manage or disable cookies through your browser settings.

HOW DO WE USE YOUR INFORMATION?
We collect and use your information for the following purposes:

To provide, maintain, and improve our services
To communicate with you about bookings, updates, or promotional offers
To enhance your experience by personalizing our website and services
To comply with legal obligations or investigate security concerns

DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?
We do not share your personal information with third parties, except in the following circumstances:

With your explicit consent
To comply with legal obligations or court orders
As part of a business transfer, such as a merger or acquisition (we will notify you in advance)

COMMUNICATIONS
You may receive newsletters, promotional materials, or updates from us. If you wish to opt out of these communications, you can unsubscribe at any time using the link provided in the email or by contacting us directly.

HOW DO WE PROTECT YOUR DATA?
The security of your personal information is a top priority for Trail Trek Africa. Our website is secured using industry-standard encryption technologies, such as Secure Sockets Layer (SSL), to safeguard your data during transmission. Additionally, we implement strict access controls and regularly monitor our systems for potential vulnerabilities.

WHAT IF A DATA BREACH OCCURS?
In the unlikely event of a data breach, we will notify you promptly and provide detailed information about the nature of the breach. We will also outline the measures being taken to mitigate risks and guide you on how to protect your data.

YOUR DATA PROTECTION RIGHTS
You have several rights regarding your personal information, including:

Right of Access: You can request a copy of your personal data.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal information, subject to legal obligations.
Right to Restrict Processing: You can request limited use of your data under certain circumstances.
Right to Data Portability: You can request that we transfer your data to another organization or directly to you.
Right to Object: You can object to the processing of your data in certain situations.

To exercise any of these rights, please contact us using the details provided on our website.

What Are Cookies?
Cookies are small text files stored on your device to improve your browsing experience and help us understand user preferences.

How Do We Use Cookies?
We use cookies for the following purposes:

To remember your preferences and login details
To analyze website performance and improve functionality
To deliver relevant advertisements and marketing content

Managing Cookies
Most browsers allow you to manage cookie settings. Please note that disabling cookies may affect your experience on our website.

CHANGES TO THIS PRIVACY POLICY
Trail Trek Africa reserves the right to update this Privacy Policy as necessary. We encourage you to review this page regularly to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy, please contact us through the contact form on our website.